These instruction are a guide only, always contact MacMate first to discuss.

First click on this “Mac HelpMate” download link, this will start downloading Mac HelpMate. A window may open asking "Are you sure you want to download the Application ....", click "download". If you then look on your Desktop or in the Downloads folder with Leopard or above there will be a file called "Mac HelpMate" with a red cross icon         , drag Mac HelpMate into your Applications folder and then double click to start the application. When the Mac HelpMate window opens there will be a Roo logo and the word - Click Here -, click anywhere in that window. This will open up a Remote Support Sharing window, at the bottom of this new Support window click the blue "Share My Screen" button.

Congratulations, you have initiated screen sharing from your end which allows MacMate to share your screen one time only.

At the end of a session you can stop sharing and it will not be possible to start another session unless initiated by the client again.

Mac HelpMate main window

Mac HelpMate sharing window

“Share My Screen” button has been clicked

& waiting for screen control

Guide on how to setup Mac HelpMate

MacMate

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